Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, applications, and implementation services provided by Filro ("Filro", "we", "our", "us"). By signing up, purchasing a plan, or otherwise using the services, you agree to be bound by these Terms. If you do not agree, do not use the services.

1. Definitions

"Client" means the individual or entity that purchases a plan. "Services" means the digital implementation work, hosting, maintenance, and related deliverables described in your written plan. "Plan" means the tier of services you subscribed to (Launch, Growth, Revenue System, or Scale). "Deliverables" means the specific outputs listed in your written scope.

2. Services

Filro designs, implements, and maintains connected digital systems — including marketing websites, CRM setups, payment and subscription infrastructure, lifecycle email, and automations. The specific scope for each engagement is confirmed in a written plan we send before work begins. Anything outside that written scope is a change request.

3. Fees, billing and taxes

• Plans include a one-time implementation fee and a recurring monthly maintenance fee, both charged in US dollars.
• Recurring fees renew automatically on the same day of each month until you cancel.
• Fees are exclusive of applicable taxes; Client is responsible for any sales, VAT, GST, or similar taxes required by law.
• Failed payments may result in service suspension after a reasonable grace period and notice.

4. Scope, change requests and timelines

The written plan defines the deliverables, timeline, and price for your implementation. Timelines start from the date we receive a complete brief and required assets. Requests outside the written scope are quoted separately before we take them on.

5. Client responsibilities

• Provide accurate business information, brand assets, and content.
• Respond to questions and approvals within a reasonable time so we can keep the schedule.
• Grant the access required to third-party accounts we're configuring on your behalf.
• Comply with the terms of any third-party service integrated into your system.

6. Ownership and intellectual property

Upon full payment, you own the site content, brand assets, custom code written specifically for you, and the data stored in your accounts. Filro retains ownership of its reusable frameworks, libraries, internal tools, templates, and know-how, and grants you a perpetual, non-exclusive license to use them as embedded in your deliverables.

7. Third-party services

The Services may rely on third-party providers (hosting, database, email, analytics, authentication, payments). These providers have their own terms; your use of them through Filro is subject to those terms. We are not responsible for outages, changes, or discontinued features on third-party platforms.

8. Confidentiality

Each party will keep confidential the other's non-public information disclosed during the engagement and use it only to perform under these Terms. This obligation survives termination.

9. Cancellation and termination

• You can cancel your monthly maintenance at any time via your dashboard or by contacting support@filro.site.
• Cancellation stops future renewals; access to maintenance continues through the end of the current paid period.
• Implementation fees are non-refundable once production work has started.
• We may suspend or terminate the Services for material breach, unlawful use, or non-payment, with reasonable notice where possible.

10. Warranties and disclaimers

The Services are provided on an "as is" and "as available" basis. Except as expressly stated, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific business outcomes, search rankings, revenue, or that the Services will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, Filro will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill. Our aggregate liability for any claim arising out of or relating to the Services will not exceed the fees you paid to us in the twelve (12) months preceding the event that gave rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Filro and its personnel from claims, damages, and expenses arising from content you provide, your use of the Services in violation of these Terms, or your violation of any law or third-party right.

13. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including internet or infrastructure outages, provider disruptions, natural disasters, war, civil unrest, labor disputes, or government action.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the dashboard. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties agree to try in good faith to resolve any dispute informally within 30 days before resorting to formal proceedings.

16. Contact

Questions about these Terms: hello@filro.site.