Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, accounts and services provided by the Filro operator ("Filro", "we", "our", "us"). Filro offers two distinct commercial arrangements, and the section that applies depends on what you engage us for:

• Part B — Revenue Infrastructure engagements. Implementation work starting at US$50,000, sold by application and governed by a signed master services agreement (MSA) plus a statement of work (SOW) or order form.
• Part C — Filro Launch. A fixed-scope website product sold at US$699 through direct checkout.

Part A applies to everyone. If you do not agree with these Terms, do not use the website or the services.

Part A — General terms

A1. Website use

The website is provided for information and for requesting or purchasing our services. You may not scrape, resell, reverse engineer, overload or interfere with the site, attempt to gain unauthorized access, or use it in violation of any law.

A2. Accounts

Some areas require an account. You are responsible for the accuracy of the information you give us, for keeping your credentials confidential, and for activity under your account. Notify us promptly of any unauthorized use.

A3. Communications

By submitting a request or creating an account you agree to receive service-related emails about your request, engagement, billing and account. Marketing emails, where sent, include an unsubscribe link; unsubscribing does not stop transactional messages.

A4. Payment infrastructure

Payments are processed by third-party payment processors. Filro does not store full card numbers. Your use of a processor is also subject to that processor's own terms.

A5. Privacy

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms.

A6. Acceptable use

We do not work on unlawful content, fraud, deceptive claims, or material that infringes another party's rights. We may decline or stop an engagement that falls into these categories.

A7. Third-party systems

Our work frequently depends on third-party platforms — hosting, domains, CRM, telephony, scheduling, payments, email delivery, analytics and advertising systems. Those providers have their own terms, pricing and availability. We are not responsible for their outages, pricing changes, API changes or discontinued features.

A8. Intellectual property in our materials

Filro retains ownership of its templates, component libraries, internal tooling, methods and know-how. Nothing on the website transfers those rights.

A9. Warranties and disclaimers

The website and services are provided on an "as is" and "as available" basis. Except as expressly stated in a signed agreement, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee specific business outcomes, revenue, lead volume, search rankings, or uninterrupted operation.

A10. Limitation of liability

To the maximum extent permitted by law, Filro will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our aggregate liability for any claim relating to a paid engagement will not exceed the fees you paid for that engagement, unless a signed agreement states otherwise.

A11. Indemnification

You agree to indemnify and hold harmless Filro and its personnel from claims, damages and expenses arising from content, data or assets you provide, your use of the services in violation of these Terms, or your violation of any law or third-party right.

A12. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including infrastructure outages, provider disruptions, natural disasters, war, civil unrest, labor disputes or government action.

A13. Demonstration content

Example architectures, sample sites and illustrative scenarios published on this site are demonstration content created to show structure and approach. They are not client case studies and do not represent real clients, results or endorsements.

A14. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you by email or through the dashboard. Continued use after the effective date constitutes acceptance. Signed agreements already in force are not modified by a website Terms update.

A15. Governing law and disputes

The governing jurisdiction for these Terms is confirmed in writing before any payment is made. The parties will first try in good faith to resolve any dispute informally within 30 days.

Part B — Revenue Infrastructure engagements

B1. How the engagement is formed

Revenue Infrastructure work is not sold through the website checkout. It begins with a Revenue Audit application. If we proceed, the engagement is governed by a signed master services agreement together with a statement of work or order form. Those signed documents control; where they conflict with these Terms, the signed documents prevail.

B2. Scope and deliverables

Every engagement has a written scope listing the systems in scope, the deliverables, the environments involved and the acceptance criteria. Anything not written in the SOW is out of scope.

B3. Client dependencies and access

• Named decision maker and a responsive point of contact for the duration of the engagement.
• Administrative access to the systems in scope, provisioned on a least-privilege basis.
• Timely provision of data, content, credentials and approvals.
• Any third-party licences, subscriptions or seats required by the target architecture.

Delays in dependencies shift the schedule. Repeated or extended unavailability may require a change order or suspension.

B4. Milestones and schedule

Implementation typically runs 12–16 weeks, followed by approximately 30 days of stabilization. The SOW states the milestone structure. Schedule commitments assume the dependencies in B3 are met.

B5. Change requests

Changes to scope, systems, integrations or acceptance criteria are handled through a written change order stating the impact on fees and schedule. Work outside the SOW does not start until the change order is approved.

B6. Acceptance

Deliverables are reviewed against the acceptance criteria in the SOW. Unless the SOW states otherwise, a deliverable is accepted when the criteria are met or when the review window passes without written objection.

B7. Intellectual property

On full payment, the Client owns the configurations, content, workflows and custom code produced specifically for the Client, along with the Client's own data. Filro retains its pre-existing materials, reusable components and know-how, and grants the Client a perpetual, worldwide, non-exclusive licence to use them as embedded in the deliverables. Third-party software remains subject to its own licences.

B8. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform the engagement. This obligation survives termination.

B9. Data handling

Where an engagement involves migrating or processing personal data, handling is limited to what the work requires, credentials are stored in a secret manager, and access is revoked at handoff. Additional data-processing terms may be attached to the MSA where required by law.

B10. Payment terms

Fees, currency, milestone amounts and invoicing schedule are set out in the order form. Invoices are payable on the stated terms. Late payment may suspend work. Unless the order form states otherwise, fees are exclusive of applicable sales tax, VAT, GST or withholding, which are the Client's responsibility.

B11. Termination

Either party may terminate for material breach that is not cured within the period stated in the MSA. On termination, the Client pays for work performed and accepted through the termination date, and Filro delivers work in progress and revokes its access.

B12. Limitation of liability

Liability for a Revenue Infrastructure engagement is limited as set out in the signed MSA. Where the MSA is silent, section A10 applies.

Part C — Filro Launch (US$699 fixed scope)

C1. The product

Filro Launch is a secondary, fixed-scope product: a one-time website design, build and launch engagement at US$699. It is not a subscription and has no contract term. It is not the Revenue Infrastructure engagement described in Part B.

C2. Standard scope

• Up to five (5) pages
• Responsive website for mobile, tablet and desktop
• Business-specific customization: your services, city, logo, colors and photos
• Contact / quote request form with submissions delivered by email
• Click-to-call functionality
• Basic technical and local SEO foundation (titles, meta descriptions, headings, sitemap, robots file, local business schema)
• Domain connection, hosting and SSL configuration
• Basic analytics integration
• One (1) consolidated revision round
• Launch and handoff of access

C3. Delivery window

The first working version is delivered within 48 hours. That window starts only after we receive all required assets and information — business details, service list, contact details, hours, logo, photos, and domain access where applicable. Delays in providing these shift the window. It is not a guarantee of a public launch date, which also depends on domain and DNS propagation.

C4. Revisions

One consolidated revision round is included. Additional rounds, structural redesigns, added pages or new sections are quoted separately.

C5. Exclusions

• E-commerce, carts, checkout or payment processing on the Client's site
• Customer login areas, member portals or user accounts
• Booking, scheduling or dispatch software
• CRM setup, sales pipelines and marketing automation (these belong to Part B engagements)
• Custom SaaS products, mobile applications and advanced custom backends
• Multi-language sites, unlimited pages or unlimited revisions
• Logo design, full brand identity work and professional photography
• Paid advertising, ongoing content production and ongoing SEO campaigns
• Third-party licence, subscription or hardware costs

C6. Ownership

On receipt of full payment the Client owns the website content and copy written for the Client, the page designs as delivered, any brand assets the Client supplied, the domain (registered in the Client's name) and the data collected through the site, and keeps full administrative access. Filro retains its reusable templates and tooling as described in A8, licensed to the Client as embedded in the deliverables.

C7. Payment, taxes and refunds

• US$699 is charged once, before work begins, through our payment processor.
• US$699 is the total amount charged. Any applicable tax is included in that amount; no tax is added at checkout.
• No recurring charge is created and no subscription is started.
• The fee is refundable in full if the Client cancels before production work begins, and non-refundable once production has started.

C8. Termination

We may decline or terminate a Filro Launch engagement for unlawful content, abusive conduct, non-payment, or a request that falls materially outside the standard scope. If we terminate before production work begins, the fee is refunded in full.

Contact

Questions about these Terms: filro.site@gmail.com. Support: filro.site@gmail.com.